LEGAL DOCUMENT

Privacy
Policy

EFFECTIVE DATE - March 20, 2026

Sapphire Shine Auto Detailing & Protection Specialists

www.sapphireshineauto.com

Your privacy matters to us. This Privacy Policy explains what personal information Sapphire Shine Auto Detailing & Protection Specialists collects, how we use it, and how we protect it. By using our services or website, you agree to the practices described in this policy. If you have any questions, please contact us at the details provided at the bottom of this page.

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Who We Are

Sapphire Shine Auto Detailing & Protection Specialists is a fully mobile auto detailing and vehicle protection service operating in Westchester County and surrounding areas, New York. We are the sole data controller for any personal information collected through our website, booking system, or service interactions.

Website: www.sapphireshineauto.com
Phone: (845) 874-9427
Instagram: @Sapphireshineauto

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What Information We Collect

We only collect information that is necessary to provide our services and communicate with you effectively. This may include:

Personal Identification: Your full name and contact details including phone number and email address
Location Information: Your service address or location where detailing will be performed
Vehicle Information: Make, model, year, color, and condition of your vehicle
Payment Information: Billing details processed securely through our payment provider. We do not store your full card details directly
Booking & Service History: Records of services booked, completed, and any special requests or notes
Communications: Any messages, emails, or inquiries you send to us
Website Usage: Basic analytics data such as pages visited, time spent, and browser type if you visit our website

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How We Collect Your Information

We collect your information through the following methods:

When you book a service online through our website or booking platform
When you contact us directly by phone, email, or social media
When you make a payment for services rendered
When you sign up for or manage a membership plan
When you interact with our website (via cookies and analytics tools)
When you provide feedback or reviews about our services

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How We Use Your Information

The information we collect is used strictly to operate and improve our business. Specifically, we use your data to:

Schedule, confirm, and fulfill your detailing appointments
Process payments and send invoices or receipts
Manage your membership plan and billing
Communicate with you about your bookings, service updates, or changes
Send appointment reminders and follow-up messages
Respond to questions, concerns, or feedback
Improve our services based on client history and preferences
Comply with legal obligations or resolve disputes

We will never use your information for purposes unrelated to providing our services without your explicit consent.

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How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share limited information only in the following circumstances:

Payment Processors: Your payment information is shared with our secure payment processor (Jobber Payments, powered by Stripe) solely to complete your transaction
Booking Platforms: If you book through a third-party platform, that platform may collect and store your information under their own privacy policy
Legal Requirements: We may disclose your information if required by law, court order, or government authority
Business Protection: We may share information to protect the rights, safety, or property of Sapphire Shine, our clients, or others

Any third parties we work with are required to handle your data securely and in compliance with applicable privacy laws.

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Photos & Marketing

As stated in our Terms & Conditions, Sapphire Shine may photograph vehicles before, during, and after service for quality assurance and marketing purposes, including use on our website, social media platforms, and promotional materials.

All photos published will exclude personally identifiable information such as license plates, faces, and addresses
If you do not wish to have your vehicle photographed, please notify us in writing before your appointment
By default, booking a service constitutes consent to our photo and marketing policy unless you opt out

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Cookies & Website Analytics

Our website may use cookies and basic analytics tools to understand how visitors interact with our site. This helps us improve user experience and service offerings.

Cookies are small text files stored on your device when you visit our website
We use analytics data (such as page views and visit duration) in aggregate form only — not linked to any individual
You can disable cookies in your browser settings at any time, though this may affect some site functionality

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Active client records are retained for the duration of your relationship with Sapphire Shine
Booking and payment records may be retained for up to 7 years for accounting and legal compliance purposes
If you request deletion of your data, we will honor that request to the extent permitted by law

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How We Protect Your Information

We take the security of your personal information seriously. We implement reasonable measures to protect your data from unauthorized access, loss, or misuse, including:

Using secure, encrypted payment processing through industry-standard providers
Limiting access to your personal data to only those who need it to perform their job
Using secure platforms for booking, invoicing, and communication

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

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Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct any inaccurate or incomplete information
Deletion: You may request that we delete your personal data, subject to legal retention requirements
Opt-Out: You may opt out of marketing communications at any time by contacting us directly
Photo Opt-Out: You may opt out of vehicle photography before your appointment by notifying us in writing

To exercise any of these rights, please contact us using the details in the section below.

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Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.

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Third-Party Links

Our website or communications may contain links to third-party websites or platforms such as Instagram or booking tools. Sapphire Shine is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

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Changes to This Policy

Sapphire Shine reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website at www.sapphireshineauto.com/privacy-policy with a revised effective date. Continued use of our services after any update constitutes your acceptance of the revised policy.

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